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Note: This book is available in several languages: Dutch, English.This book describes a process framework for business information management: the Business Information Services Library (BiSL®) - a public domain standardthat is consistent with the IT Infrastructure Library (ITIL) and Application Services Library (ASL).BiSL establishes a bridge between IT and business processes, and between business information administrators and information managers. The BiSL process model provides an insight into all of the primary processes within their field of operations and into the relationship between the various processes. It offers a starting point for the improvement of these processes using best practices, amongst other things, and it provides uniform terminology.This book explains BiSL, a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explains how the framework BiSL can help to improve business processes and the alignment of business and IT.